Senior Account Manager

Your Role

As a Senior Account Manager for the stand division, you are the primary point of contact for your clients. You combine commercial relationship management, complex project steering, and revenue development.

You work closely with internal teams and always remain focused on customer service, quality, and profitability.

You will join a close-knit and collaborative team, composed of Account Managers, Sales Coordinators, project managers, and interior designers.

Start date: As soon as possible

Your responsibilities

Sales Management and Business Development

• Manage and develop a client portfolio (key accounts)
• Increase revenue through prospecting and customer retention (Hunting and a larger part Farming)
• Attend key trade shows and events in Belgium and Europe (a few months a year, maximum 3 days per month)
• Identify market opportunities for the stand and contribute to the commercial strategy

Client Relationship & Project Management

• Be the client's primary contact
• Understand brand challenges, needs, and constraints
• Ensure client satisfaction (budget, quality, deadlines)
• Lead internal projects with the various involved teams

Organization & Follow-up

• Enter and track client files in Odoo
• Ensure administrative rigor (briefs, quotes, follow-up, CRM)
• Manage short periods of high intensity
• Implement clear and structured reporting

On-site

• Occasional on-site presence is required for certain clients

What does your typical day look like? :

• Managing emails and client requests
• Coordinating internal projects: meetings with the design office and Project Managers
• Project follow-up and information transmission internally and externally
• Client visits / meetings

Candidate Profile

Experience & Skills

• 8 to 10 years of B2B sales experience in event, communication agency, advertising, marketing, brand, or similar environments
• Proven sales skills demonstrated by a track record
• Solid experience in pitch management and client brief taking
• Confirmed experience in coordinating multidisciplinary teams on projects
• Excellent ease with high-level contacts (key accounts, decision-makers)

Ability to:

• Quickly understand client challenges and build trust
• Represent the client's voice internally
• Pace a project
• Listen to the client
• Prioritize and synthesize a brief

Mindset:

• Driven by the desire to deliver the same quality of execution, for "small" projects as well as large-scale projects.
• Results-oriented and able to evolve with high revenue targets
• Sensitive to aesthetics and brands
• Able to easily connect with colleagues and clients

Personal Qualities:

• Strong client and service orientation (extra mile)
• Empathy towards client needs
• Excellent organizational skills and rigor
• Stress resistance and priority management
• Team player spirit (no internal competition)
• Autonomy, flexibility, and curiosity
• Solution-oriented

Languages

• Bilingual French / Dutch (essential)
• Good knowledge of English (asset)

Why join us?

• Projects that make you say Wow, to share with pride.
• A collaborative work environment: one team player
• A company that is environmentally conscious
• Our culture: positive communication and feedback culture to foster transparency and trust
• "The Monday kick-off" ritual: every Monday, we all gather with our Co-CEOs to celebrate successes and prepare for the week's challenges!

Interested?

HR Contact:
Siega Lindsay– PLUO

Join an ambitious, human-centric, and demanding company, where client relationships and quality of execution make the difference.